COUPON CODE - HERO30
At Walls Republic, we strive to ensure your satisfaction with every purchase. However, if you need to return a product, please review our return policy outlined below:
Return Eligibility:
Returnable Items: Products may be returned within 30 days after delivery. A 35% restocking fee will be charged for all returns.
Original Packaging: Returns will only be accepted if the product's original packaging remains intact, and the item is in resalable condition.
Non-Returnable Items: The following products are not eligible for return or exchange:
Damaged or Lost Products:
Damaged Products: In the unlikely event that your products are damaged or there is an error with the products you received, simply call us toll free at 1-800-990-2250 (North America) or 001-905-604-9255 (International) within 7 days of delivery to make a claim. Be sure to provide proof of damage (such as photos) to our Customer Service Team. If something is wrong with an order, we will take immediate steps to replace the product.
For products purchased under Wallpaper Outlet, damaged products can be replaced if there is still remaining stock and dye lot. Otherwise, we will issue refund, or the customer can choose a replacement and deduct the amount of the damaged product from the chosen replacement items.
Our products are carefully packaged to avoid damage in shipping. Damage to products will virtually always be visible on the exterior of the roll. If products are damaged inside of the packaging, please stop installation and contact Walls Republic customer Service right away.
Lost Shipments: In the event of a lost shipment Walls Republic will replace the products.
Exchanges and Refunds:
Exchanges: If you wish to exchange an item, please submit a request. Final approval remains with the Walls Republic.
Shipping Costs: If the company arranges return shipping, the cost will be deducted from the refund amount.
Refund Processing: Refunds will be processed after the returned items have been inspected. Please allow 15 business days for the refund to be processed following the inspection.
Please do not schedule installation of your products until after the product has been received and examined. Installing a damaged or defective product may void a warranty or damage claim.
We appreciate your understanding and cooperation. If you have any questions regarding returns or claims, please contact the Claims Department toll free at 1-888-990-2250 (North America), 001- 905- 604- 9255 (International), or by email at info@wallsrepublic.com
At Walls Republic, wallpaper samples play an important part in the design process, allowing our clients to see and feel the texture, colour, and any other elements such as metallics before making a final decision on what works best for their project.
We completely understand how helpful samples are, which is why we are happy to offer samples to our valued customers.
Here is some additional information of value to help you understand more about our sample program:
To order a wallpaper sample, go to any product page and select the “Order a Sample” button. This will automatically add a sample of that product to your cart.
If you have any questions or come across a product you would like a sample for but do not see the option, please contact our customer service team.
All of the wallpapers available at Walls Republic are priced and sold by the double roll*. A single roll or double roll simply refers to the length of the roll. Our standard double rolls (otherwise referred to as a bolt) are 33 feet in length with a single roll measuring half that amount at 16.5 feet long.
33 feet OR 10.05 meters (At Walls Republic all wallpapers are sold by the double roll)
16.5 feet OR 5.02 meters (At other retailers and online stores wallpapers are sold by the single roll)
Other retailers or online stores typically price their products based on a single roll therefore, if we price a product at 100 USD it indicates that the price per single roll is only 50 USD.
*All Walls Republic wallpapers are priced and sold by the double roll. Adding a quantity of “1” to your cart indicates you will receive a double roll (bolt) of wallpaper.
Why was my credit card transaction declined?
Unfortunately, we are unable to process your order because the transaction on your credit card was declined. This may occur for a variety of reasons. Please ensure you have used the correct address that is associated with your credit card and that you have input the correct security code. While you can ship to any address, your billing address MUST match the address on file by your credit card company for the transaction to process. If you have confirmed this information and are still receiving an error, please contact us toll free at 1-888-990-2250 or by email at fa@wallsrepublic.com to complete your transaction. We are available by phone Monday to Friday between 10:00 am - 6:30 pm EST.
Has my order shipped?
Click the "My Account / Order Status" link at the top right hand side of our site to check your orders status
How do I change quantities or cancel an item in my order?
Click the "My Account / Order Status" link at the top right hand side of our site to view orders you have placed. Then click the "Change quantities / cancel orders" link to find and edit your order. Please note that once an order has begun processing or has shipped, the order is no longer editable.
My order never arrived.
Click the "My Account / Order Status" link at the top right hand side of our site to track your order status. Be sure that all of the items in your order have shipped already. If you order displays your Package Tracking Numbers, check with the shipper to confirm that your packages were delivered. If your packages each show a status of "delivered", please contact customer service for assistance.
An item is missing from my shipment.
Click the "My Account / Order Status" link at the top right hand side of our site to track your order status. Be sure that all of the items in your order have shipped already. If you order displays your Package Tracking Numbers, check with the shipper to confirm that your packages were delivered. If your packages each show a status of "delivered", please contact customer service for assistance.
My product is missing parts.
Click the "My Account / Order Status" link at the top right hand side of our site to track your order status. Be sure that all of the items in your order have shipped already. If you order displays your Package Tracking Numbers, check with the shipper to confirm that your packages were delivered. If your packages each show a status of "delivered", please contact customer service for assistance.
When will my backorder arrive?
Backordered items are those which our suppliers are unable to predict when they will have more in stock, but as soon as they do, we will be able to ship the item to you.
How do I create an account?
Click the "My Account / Order Status" link at the top right side of our site.
Enter your email address.
Select "I am a new customer".
Then simply follow the prompts to complete setting up your account. Your information is NEVER sold to any other company and is kept completely private. Please view our Privacy Policy for more information.
How do I edit my account information?
Click the "My Account / Order Status" link at the top right hand side of our site to edit your account information.
How much is my shipping?
Shipping is automatically calculated prior to submitting your payment information. Simply add items to your cart and proceed to the Checkout page where you will be offered Shipping Method choices and their prices.
I forgot my password.
Click the "My Account / Order Status" link at the top right hand side of our site. Under the login box you'll see a link that says "Forgot your password? Click here". That link will send an email to you with your password.
How do I return my product?
Please see return policy for more information on returning an item.
I received the wrong product.If you feel that you have received the wrong product, please contact customer service within 72 hours of receiving the product.
What is your return policy?
Please see our return policy for complete details regarding our return policy.
Return Policy
30-Day Money Back Guarantee
Walls Republic has a 30-Day Money Back Guarantee for international and North American customers, ensuring your complete satisfaction. You can return your product for any reason within 30 days of delivery and get a full refund.
The product must be returned in its entirety and in the same condition as when it arrived at your site and it must not have been installed, removed from packaging, and then returned.
Cost of shipping will not be refunded. This guarantee applies to all regular Walls Republic products only and does not apply to custom made and special orders (Walls Republic Murals). Please always contact our Customer Service department before returning your order.
Commercial wallpaper may not be returned at any time.
Left over Wallpaper
Excess material maybe returned ( full rolls only in original wrapping ) subject to 35% re-stocking fee within 30 days of purchase. Shipping costs relating to a return is the sole responsibility of the Buyer and is not refundable. Please allow 15 days for refund after receipt of returned item/s in our warehouse. Subject to all other terms and conditions of our return policy.
Product Damaged in Shipping
In the unlikely event that your product is damaged or you are short product simply call us toll free ( North America ) at 1- 800- 990- 2250 ( international ) 001- 905- 604- 9255 within 7 days of delivery in order to make a claim. If something is wrong with an order, we will take immediate steps to replace the product.
Please do not schedule installation of your products until after the product has been received and examined. Installing a damaged or defective product may void a warranty or damage claim.
Our products are carefully packaged to avoid damage in shipping. Damage to products will virtually always be visible on the exterior of the roll. If products are damaged inside of the packaging, please stop installation and contact Walls Republic customer Service right away.
If products have been damaged in shipping or are missing, Walls Republic will replace the products.
if you have any questions regarding returns or claims, please contact the Claims Department toll free ( North America ) at 1- 888- 990- 2250 ( International customers ) at 001- 905- 604- 9255 or by email at info@wallsrepublic.com
How do I track my order?
Click the "My Account / Order Status" link at the top right hand side of our site to track your order.
When will my order ship and what are my shipping charges?
Shipping is automatically calculated prior to submitting your payment information. Simply add items to your cart and proceed to the Checkout page where you will be offered Shipping Method choices and their prices. We will ship your order shortly after we receive payment from you.
When will my order ship?
Please see each individual item page for more information on the availability of each item. Also, after placing your order, you may click the "My Account / Order Status" link at the top right hand side of our site to track the status of your order. You will receive a shipment confirmation when your order has shipped and tracking information within 24-48 hours of shipment.
Free Shipping
Simply look for the logo to enjoy free shipping on selected items throughout the store. If the items in your order which qualify for 'Free Shipping', your order ships FREE!
How do I return an item?
30-Day Money Back Guarantee
Walls Republic has a 30-Day Money Back Guarantee for international and North American customers, ensuring your complete satisfaction. You can return your product for any reason within 30 days of delivery and get a full refund. The product must be returned in its entirety and in the same condition as when it arrived at your site and it must not have been installed, removed from packaging, and then returned. Cost of shipping will not be refunded. This guarantee applies to all regular Walls Republic products only and does not apply to custom made and special orders (Walls Republic Murals). Please always contact our Customer Service department before returning your order.
Product Damaged in Shipping
In the unlikely event that your product is damaged or you are short product simply call us toll free ( North America ) at 1- 800- 990- 2250 ( international ) 001- 905- 604- 9255 within 7 days of delivery in order to make a claim. If something is wrong with an order, we will take immediate steps to replace the product.
Please do not schedule installation of your products until after the product has been received and examined. Installing a damaged or defective product may void a warranty or damage claim.
Our products are carefully packaged to avoid damage in shipping. Damage to products will virtually always be visible on the exterior of the roll. If products are damaged inside of the packaging, please stop installation and contact Walls Republic customer Service right away.
If products have been damaged in shipping or are missing, Walls Republic will replace the products.
If you have any questions regarding returns or claims, please contact the Claims Department toll free ( North America ) at 1- 888- 990- 2250 ( International customers ) at 001- 905- 604- 9255 or by email at info@wallsrepublic.com
Do you ship to my country?
Please create an account by clicking the "My Account / Order Status" link at the top right hand side of our site. During signup we'll ask for your shipping address details including country. If your country is not in the dropdown menu of available countries, unfortunately we cannot ship to your country at this time.
What are my payment choices?
Accepted Payment Options: Visa, MasterCard through online orders and we also accept American Express but you must call in for American Express charges at Toll Free: 1-888-990-2250 International: 001-905-604-9255.
What is the return policy?
Return Policy: Walls Republic has a 30-Day Money Back Guarantee for international and North American customers, ensuring your complete satisfaction.
You can return your product for any reason within 30 days of delivery and get a full refund. The product must be returned in its entirety and in the same condition as when it arrived at your site and it must not have been installed, removed from packaging, and then returned.
Cost of shipping will not be refunded. This guarantee applies to all regular Walls Republic products only and does not apply to custom made and special orders (Walls Republic Murals). Please contact our Customer Service team by email sales@wallsrepublic.com or toll free at 1-888-220-9093.
Low Price Guarantee
It is our commitment to provide you with the best value, at the best price. We value your business and strive to keep our prices low, and SAVE you money!
Privacy Policy
We value your privacy. Please view our Privacy Policy for complete details on how we use the information we collect.
Security
This website is protected with SSL (secure socket layer) encryption, the highest standard in Internet security.
Do I have to pay sales tax?
You only have to pay sales tax if you are located in the same state as our warehouse.
I have a question on my charges.
Click the "My Account / Order Status" link at the top right hand side of our site to review your orders. You may compare your order history on our website, with your financial records. If you have further questions or concerns, please contact customer service for further assistance.
I need a copy of my receipt/invoice.
Click the "My Account / Order Status" link at the top right hand side of our site to print invoices.
When will my credit appear on my account?
Credits usually take 7-10 business days from the time we receive your item(s).
When will my credit card be charged?
Your credit card will be charged within 24 hours prior to shipment of your item(s).
How do I buy/redeem a gift certificate?
To purchase a gift certificate for someone, click here. If you are the recipient of a gift certificate and would like to redeem your gift certificate, click here.
How do I find my product?
To find the product(s) you're looking for, you may (1) use the navigation menus on the top, left & bottom of our website. (2) type a keyword into the SEARCH box. If you have any trouble locating a product, feel free to contact customer service for assistance.
How do I navigate the site?
To navigate this website, simply click on a category you might be interested in. Categories are located on the top, left & bottom of our website. QUICK TIP: Place your mouse cursor over anything you think could be a clickable link. You'll notice that anytime you scroll over something that is a link, your mouse cursor will become a "hand". Whereas scrolling over anything that is NOT a link will leave your cursor as an "arrow". You may also type a keyword into the SEARCH box to quickly find a specific product. If you have any trouble locating a product, feel free to contact customer service for assistance.
How do I use a coupon?
After adding items to your cart, click the "View Cart" link at the top of this site to view your cart. At the bottom of the shopping cart you'll see a box where you may enter your coupon code.
At Walls Republic, we offer high quality non-woven fabric backed wallpaper. The difference between this wallpaper and the traditional paper-backed wallpaper is that it can be easily removed from the wall in full strips without leaving behind any mess, also referred to as “dry strippable”. However, to make sure this is achieved properly, the wall must first be prepped correctly.
To properly prep your wall, you must ensure that your wall is smooth, clean, and dry. If your wall has an uneven texture, it will show through the wallpaper. To clean your walls, use T.S.P. (trisodium phosphate powder) and then rinse the walls thoroughly with water. Next, you will need to apply a primer to the wall. We recommend using Roman PRO-999 (Rx-35® Sealer/Primer for Sealing Porous Surfaces). Make sure the wall is completely dry before you begin your installation process.
If you follow all of the correct steps in the prepping and installation process, removing the wallpaper is a breeze! All you have to do is pick a corner from the base and peel it right off the wall – it only takes minutes! It will remove in full strips and will leave very minimal residue behind. With this simple process, you can change your wallpaper whenever you’d like without any headache at all.
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