Return Policy

OUR 30-DAY GUARANTEE:

At Walls Republic, we strive to ensure your satisfaction with every purchase. However, if you need to return a product, please review our return policy outlined below:

Return Eligibility:

Returnable Items: Products may be returned within 30 days after delivery. A 35% restocking fee will be charged for all returns.

Original Packaging: Returns will only be accepted if the product's original packaging remains intact, and the item is in resalable condition.

Non-Returnable Items: The following products are not eligible for return or exchange:

    • Commercial Wallpaper;
    • Custom Murals;
    • Samples;
    • Dry Erase;
    • Items purchased under Wallpaper Outlet.

     

    Damaged or Lost Products:

    Damaged Products: In the unlikely event that your products are damaged or there is an error with the products you received, simply call us toll free at 1-800-990-2250 (North America) or 001-905-604-9255 (International) within 7 days of delivery to make a claim. Be sure to provide proof of damage (such as photos) to our Customer Service Team. If something is wrong with an order, we will take immediate steps to replace the product.

    For products purchased under Wallpaper Outlet, damaged products can be replaced if there is still remaining stock and dye lot. Otherwise, we will issue refund, or the customer can choose a replacement and deduct the amount of the damaged product from the chosen replacement items.

    Our products are carefully packaged to avoid damage in shipping. Damage to products will virtually always be visible on the exterior of the roll. If products are damaged inside of the packaging, please stop installation and contact Walls Republic customer Service right away.

     Lost Shipments: In the event of a lost shipment Walls Republic will replace the products.

     

    Exchanges and Refunds:

    Exchanges: If you wish to exchange an item, please submit a request. Final approval remains with the Walls Republic.

    Shipping Costs: If the company arranges return shipping, the cost will be deducted from the refund amount.

    Refund Processing: Refunds will be processed after the returned items have been inspected. Please allow 15 business days for the refund to be processed following the inspection.

     

    Please do not schedule installation of your products until after the product has been received and examined. Installing a damaged or defective product may void a warranty or damage claim.

    We appreciate your understanding and cooperation. If you have any questions regarding returns or claims, please contact the Claims Department toll free at 1-888-990-2250 (North America), 001- 905- 604- 9255 (International), or by email at info@wallsrepublic.com