Hi Dolores. Thank you for telling us about it. I totally understand how this can be upsetting and I actually agree with you on this, the package shouldn't be left in the rain. Please accept my sincerest apologies for the inconvenience it has caused you. In regards to your other concern, I will call you today so we can sort this issue out and moving forward you can contact me directly for all of your concern, rest assured I will be able to answer your email and call rightaway.